At Vets on Call, we are committed to ensuring the privacy of your information. We understand that, as a visitor to Vets on Call website and as a client, your personal information is important to you. The following statement addresses relevant privacy issues for Vets on Call. If you have any further questions relating to this privacy statement, please do not hesitate to contact us.
Information we collect
Cookies are small pieces of text data that a web server can store on, and later retrieve from, a user’s computer. They do not personally identify you, but do identify your browser. Cookies can be either persistent or session based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.
Specifically, for each visitor to our website, our site analytics collects the following type of information for statistical purposes:
- The number of users who visit the website
- The date and time of visits
- The number of pages viewed
- Traffic patterns
This is anonymous statistical data. No attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and improve our content and online offerings.
When you provide us with personal details (i.e. when contacting Vets on Call about our services), we will request personal information such as your name, address, email address and a contact phone number. This information is important so we may contact you when necessary on issues relating directly to our service.
The information that you provide is stored on Vets on Call Databases and is used for statistical and business related purposes only, for example, to assess your interest in Vets on Call products and services.
The information that you provide and which we receive is stored on systems that are designed to prevent the loss, misuse, unauthorised access, disclosure, alteration or destruction of that information..
Access and correction
You have the right, and we encourage you, to correct or change information in our records, such as address and contact details. You may make such changes at any time and as often as you need to maintain relevance and accuracy of your company’s information stored by Vets on Call by phoning Vets on Call.
Use of information
Vets on Call may use your personal information in connection with Services offered to you and for this purpose may share it within Vets on Call and with other entities which provide services to Vets on Call related to the provision of the Services; Vets on Call may use it to inform you about other services offered by Vets on Call and business partners and associates of Vets on Call (You may elect not to have personal information used in that manner on request to Vets on Call). You have the right to contact Vets on Call to obtain access to certain personal information held by Vets on Call about you; it is suggested you should inform Vets on Call whenever a change occurs in your personal information.
From time to time Vets on Call may share information contained in our database, excluding sensitive information, with selected business partners or advertisers. If you consider that anything you provide to Vets on Call is sensitive information, please advise us and we will use our best endeavours to ensure that information is not shared.
When you purchase Vets on Call services there is a mutual obligation: for you to provide certain information; for Vets on Call to safeguard your information; and to use and protect your information as stated in this statement. It is Vets on Call practice to permit only those employees who are authorised to access and use your information for the purpose outlined in this statement. Furthermore, Vets on Call and its business partners, and other authorised entities are permitted to access and use the information of Vets on Call customers only for the purpose that we specify and not beyond those purposes. Vets on Call will only release your company’s sensitive information to a third party in the manner specified in this Privacy Statement or if required by any Law or order of the court.
We may use your email address to send you regular communications, which may provide information, or updates on our services.
It is our policy to only email customers who give us permission to do so. If we send you an email for a commercial purpose, we will give you the option of not receiving further communications of this nature.
Security of captured data
When capturing customer data it is sent through our secure encryption technology to ensure that your information is protected when being sent over the Internet. Additionally, all stored customer information is protected from unauthorised access through the use of secure passwords and user logons or other security procedures.