We keep your pet’s health records on file so that you and your vet can have access. If you’re new to Vets on Call and don’t have all your pet’s details, you can request a copy of their health records from your clinic. Don’t worry; you can add any missing information to your pet’s profile on the app at any time.
Getting ready for your appointment is simple, just follow these steps:
Yes, you can message your vet through the app once you have confirmed your booking and for two weeks following the conclusion of your booking (just in case something’s happened or you need a question answered).
Our veterinarians carry a pack with them that includes the most commonly used medications and equipment to be able to service the needs of your pet.
If your vet doesn’t have the right medication required, they’ll prescribe the appropriate treatment that you will be able to order through your app and have delivered to your door the following day.
If your pet requires clinic services such as imaging or surgery, Vets on Call offers these services using the facilities of our trusted partner clinics, located across our service areas.
After your consultation is complete the following things will happen:
Got a question? Want to give us some feedback or give us some insight into your experience with us? We’d love to hear from and you’ve got a few options as to how you’d like to reach out.