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Frequently asked questions

How do I know my pet’s previous healthy history?

We keep your pet’s health records on file so that you and your vet can have access. If you’re new to Vets on Call and don’t have all your pet’s details, you can request a copy of their health records from your clinic. Don’t worry; you can add any missing information to your pet’s profile on the app at any time.

What do I do to prepare for the Vet’s arrival?

Getting ready for your appointment is simple, just follow these steps:

  1. Make sure you’re home at the time of the booking and have a quiet, tidy and comfortable space for the consultation.
  2. Keep other pets separate from the room in which the consultation will take place.
  3. Have old towels or something absorbent on hand, just in case.
  4. Ensure any insurance forms you need your vet to sign at the end of the consultation are ready.

Can I contact the Vet before or after my appointment?

Yes, you can message your vet through the app once you have confirmed your booking and for two weeks following the conclusion of your booking (just in case something’s happened or you need a question answered).

What medications are kept on hand?

Our veterinarians carry a pack with them that includes the most commonly used medications and equipment to be able to service the needs of your pet.

What if the vet doesn’t have the right medication?

If your vet doesn’t have the right medication required, they’ll prescribe the appropriate treatment that you will be able to order through your app and have delivered to your door the following day.

What happens if my pet requires an x-ray, ultrasound, desexing or specialised treatment?

If your pet requires clinic services such as imaging or surgery, Vets on Call offers these services using the facilities of our trusted partner clinics, located across our service areas.

What happens after my consultation?

After your consultation is complete the following things will happen:

  1. Your vet will update all your pet’s health records
  2. You will be asked to rate the service of your vet.
  3. You will be able to book a follow-up consultation at a reduced rate for two weeks should you need it.
  4. You will have access to messaging your vet for two weeks post the consultation.
Vets on Call - Frequently Asked Questions
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